Support

The Virtual Instruments support team is dedicated to providing all of our customers with the enterprise class services and support required to manage and maintain their mission-critical SAN/NAS infrastructures. Our support services provide customers with easy and reliable access to our support center, online resources and corrective maintenance services.

The Virtual Instruments team will provide comprehensive status reporting on all active cases and is dedicated to your satisfaction.

  • VirtualWisdom support is available 24/7
  • Load DynamiX support is available 8hr/5days (M-F)
  • Xangati support is available 19hr/5 days (M-F)

Support Services include:

  • Preventive maintenance
  • Corrective maintenance
  • Firmware and software updates and support
  • Warranty equipment

For VirtualWisdom Customers and Partners Only

VirtualWisdom Customer Support Portal
Email: support@virtualinstruments.com

Weekend Severity 1 HOTLINE (For VirtualWisdom ONLY) :
Toll Free: 888-988-9925  International: (+1-408-579-4100)

If you are not yet a registered user of the customer portal please contact support.

For Load DynamiX Enterprise Customers

LDX Customer Support Portal
Email support@loaddynamix.com
Call 1 (408) 477-8946 Monday through Friday from 9am to 5pm Pacific Time

For Xangati Customers