Blogs

The answers to your IT performance issues aren’t in your activity logs

By Barry Cooks, Senior Vice President of Products, Engineering and Support –

There’s a lot of advice out there related to the progression of the modern IT team. The machines, software and other technologies we use are different than they used to be, so the way we operate has to change, as well. Among the areas that seem to have gone unvisited are problem solving and troubleshooting related to IT performance issues. Whenever a problem arises, such as a failure in storage replication or a boot time that takes twice as long as it should, the habit of most IT teams is to either blame the vendor or dig through volumes of performance data in the hopes of pinpointing the cause of the problem. There is a lot wrong with each of these practices, but, ultimately, they lead to the same result (or lack thereof) – neither strategy leads to truly eliminating a problem and ensuring a seamless experience for end users.

Bring your IT monitoring into modern times

Performance monitoring in 2015 needs to be about finding answers, not burying IT teams in mounds of irrelevant data just for the sake of feeling like progress is being made. Solutions that lead IT teams directly to the cause of their data center problems, rather than simply sending an alert every time there’s a hiccup or identifying lag times without any recommendations, have the potential to change the way IT teams monitor their infrastructures and overall IT performance. But the motivation for bringing problem solving forward can’t be about finding who’s to blame. End users, whether that’s employees or customers, don’t care why the problem happened. They just want it to be fixed so they can go back to a seamless experience. IT teams need tools that point them to the cause immediately, so it can be addressed in a timely manner – not so the guilty partner can be determined.

Infrastructure performance management (IPM) delivers visibility into complex data center activities that have evaded IT teams for so long. The real-time insights to entire systems that IPM offers allow enterprises to identify issues before or as they arise. For example, a few slow load times likely signals a bigger performance issue to come. Previously, relevant parties weren’t alerted to an impending problem like that until after it occurred, but IPM tells them it’s coming and provides the metrics they need to address it quickly.

This level of visibility leads to the elimination of the barriers to problem solving that businesses have experienced in the past. IT teams can no longer afford to waste time finger pointing or digging through pages and pages of performance data – and they don’t have to. Modern IT demands answers, and IPM can provide them.

Experience the benefits of holistic visibility into performance problems for yourself with IPM.