It is our goal to provide high-quality learning experiences to empower your success in supporting the health, utilization, and performance of your infrastructure. Our various learning options increase time-to-knowledge allowing you to gain competitive advantage with tangible results.
The course was delivered by a dedicated team who clearly demonstrated a depth of technical knowledge and field experience that brings immediate value to our organization. Following the training, the CompuNet team saw VirtualWisdom as an offering that could truly differentiate us as a strategic partner with our customers
Virtual Instruments training offers no-cost accreditations that provide base knowledge and augments our certification program. Completion of an accreditation track will result in credentials, but not a certification.
Virtual Instruments certifications validate professional expertise and a commitment to premium skills development to master VI technologies. Certifications are cost-based and require class attendance, successful completion of a certification test, and requires partners to complete hands-on field work with VI.
What training methods does VI offer?
Virtual Instruments offers several learning methods so you can tailor your learning experience with the methods that best suit your learning style. - VI Classroom – Traditional in-person open enrollment class at a Virtual Instruments classroom location. - Live Online Classroom – Live VI instructor delivers training from online virtual classroom with remote access to a lab. Dedicated option available for custom content and delivery or guaranteed run. - Dedicated Onsite Training – Dedicated, custom instruction at customer facility for guaranteed run. - eLearning – 24/7 on-demand, self-paced training through Virtual Instruments University. For more information on the learning methods available from Virtual Instruments, please contact firstname.lastname@example.org.
How do you register for a class?
All course registrations are completed through Virtual Instruments University. Select a course from the calendar and click Add to Cart for checkout or select a course from the catalog and click on Launch. Please download the Virtual Instruments University User Guide for detailed directions. If you need help registering for a class, contact email@example.com.
How does a company book a dedicated class?
Virtual Instruments offers a Training Concierge service for dedicated classes. Our Training Specialist will work with you to customize the content and delivery schedule for a tailored learning experience. They will review our dedicated class policy on scheduling, rescheduling, and cancellation. You can also download the Training Terms and Conditions from the VI website to review the dedicated class policy. To engage our Training Concierge, please contact firstname.lastname@example.org.
What is VI’s cancellation or reschedule policy?
All training policies, including ordering, payment, registration, training units, cancellation and reschedule policy, delivery of training services, course materials, etc., are defined in the Training Terms and Conditions and can be downloaded from the VI website. For questions on Virtual Instrument Training Terms and Conditions, please contact email@example.com.
What are the requirements for attending a live online class?
Virtual Instruments requires the students to use Citrix GoToTraining to access the live online classroom, Juniper Network Connect to access the training lab, a cable modem, DSL, or better internet connection, and reliable phone access. It is also required that you work with the training team to test your connection before class and get your assigned login credentials. If you cannot meet these requirements, you will not be able to attend a live online class. For details on attending a live online class, please contact firstname.lastname@example.org.
How do you contact VI training for support?
For training support, please contact email@example.com.
What are training units?
Training units are prepaid training currency used to pay for class registration in Virtual Instruments University. After purchase, the training units are deposited into your VI University user account and available for immediate redemption.
How are training units purchased?
Training Units are purchased just like any other product from Virtual Instruments. We offer several training unit bundle SKUs for the purchase of training units. If you would like to purchase training units, please contact firstname.lastname@example.org.
Do training units expire?
Yes. Training units expire 12 months after they are deposited into your VI University user account. Training unit expiration reminders are automatically sent at 90, 60, and 30 days prior to expiration. For details on training unit expiration, please download the Training Terms and Conditions from the VI website or contact email@example.com
How are training units distributed?
Once a training unit bundle is purchased, our Training Specialist will contact the purchaser to determine the desired distribution. A designated distributor can be assigned from your company who will control the distribution of training units to others in your company. Alternatively, the training units can be setup in a first come, first served option for your company. For questions about your company’s training unit configuration, please contact firstname.lastname@example.org.
How does an individual view their training units balance?
From VI University, click the Settings icon in the upper-right corner of the page and select My Account. On the left side, you can click the Training Units link to display training unit information and history. Please download the Virtual Instruments University User Guide from the VI website for detailed directions or contact email@example.com for support.
How does a distributor view the training units balance for their company?
From the navigation bar in VI University, click the My Training link and select Distribute Training Units. This link is only viewable for designated distributors. Please download the Virtual Instruments University User Guide from the VI website for detailed directions or contact firstname.lastname@example.org for support.
Where are the details on an individual course located?
Virtual Instruments provides datasheets you can download from the VI website for every course. Instructor-led training courses have detailed course outlines available for download as well. If you have questions on any of the information on the datasheets that you did not find an answer to on our website or in the Training FAQ’s, please contact email@example.com.
Where are the course prices listed?
All course prices are listed on the downloadable course price list or on the individual course datasheets available on the VI website. Prices are subject to change without notice. It is important to check the VI website for the current price list prior to purchasing a class. If you have any questions regarding current course pricing, please contact firstname.lastname@example.org.
Is there a VI University User Guide?
Yes. You can download the Virtual Instruments University User Guide from the VI website. If you have any questions on using VI University that are not answered in the user guide, please contact email@example.com.
How do you access and login to VI University?
Customers access VI University by logging into the VI Customer Portal and clicking on the Virtual Instruments University logo. Partners can access VI University by logging into the VI Partner Portal and clicking on the link to VI University. For help logging into VI University, contact firstname.lastname@example.org.
What is the difference between an accreditation and a certification?
An accreditation is a no-cost eLearning track that provides base knowledge and augments our certification program. A certification is a more rigorous cost-based instructor-led track that requires certification testing and may require hands-on field work with VI depending on the certification. A certification provides benefits such as early access to new training, a private community for certified professionals, and top-level training support priority, as well as the recognition in the industry. For questions on accreditation or certification, see our Accreditation & Certification page on the VI website, download the Accreditation & Certification datasheet from the VI website, or contact email@example.com.
How do you enroll in an accreditation or a certification track?
On the VI University home page, click on the Accreditation & Certification icon, select the desired track by clicking on the title, and then click the Request button. To view or manage certification track enrollment, click on the My Training icon on the VI University home page. Please download the Virtual Instruments University User Guide from the VI website for detailed directions or contact firstname.lastname@example.org for support.
What are the requirements for accreditations and certifications?
Each accreditation and certification has different requirements. From the VI University home page, click on the Accreditation & Certification icon, click on the title of the accreditation or certification desired to view the requirements. Please see the Accreditation & Certification page on the VI website for details or if you have further questions, contact email@example.com.
What is the best way to prepare for a certification exam?
Complete all the prerequisites, attend all of the required classes in full, complete all of the required labs, read the student guide in its entirety, review your lab guide, and give yourself enough time to properly assimilate the data that you learned in class. It is not recommended to take the exam immediately after class or more than 30 days after the class has completed. The ideal time to schedule your certification exam is 1 to 3 weeks after the class. As our certification tests are not proctored, access the exam from a conducive environment and allow yourself enough time to complete the test. For details on individual certification exams, please contact firstname.lastname@example.org.
How much do the exams cost?
All exams cost 200 training units and are delivered through Test.com or Virtual Instruments University. For questions on certification exam costs, please contact email@example.com.
Do the accreditations and certifications expire?
Yes. It is important to keep you on the cutting edge of Virtual Instruments product capabilities. Accreditations and certifications expire annually from the date you were granted the credentials. VI will provide the criteria for renewal to accredited or certified individuals 90 days prior to expiration.
What is in the VI Certification Welcome Kit?
The VI Certification Welcome Kit includes a Welcome Letter from VI’s CEO, John Thompson, a certificate of completion, certification badges, and the Certification Agreement. The Welcome Kit will be distributed electronically upon successful completion and verification of all certification requirements.
The sales accreditation path enables Virtual Instruments partners to effectively market and technically align our products.
Sales Essentials: The Sales Essentials eLearning details the components of the Virtual Instruments solution, providing an understanding of VirtualWisdom’s unique offerings for end-to-end Infrastructure Performance Management in a customer environment. Successful completion of Sales Essentials results in the VIA Sales Specialist credential.
Technical Sales: The Technical Sales course provides the tools to successfully support the sales of Virtual Instruments products and services from a technical perspective. Successful completion of the Technical Sales course as well as instructor approval results in the VIA Sales Engineer credential.
The technical accreditation path provides the base and core knowledge on VI products that augments our certification paths.
Data Analysis Essentials: The Data Analysis Essentials eLearning provides familiarity with the root methodologies of analyzing environments using Health, Utilization, and Performance (HUP) via VirtualWisdom 3.x. Through these methodologies provide customer solutions for improved SAN system utilization and performance, as well as diagnose health issues experienced in today’s advanced storage network environments. Successful completion of Data Analysis Essentials results in the VIA Data Specialist credential.
Product Essentials: The Product Essentials eLearning details the components of VirtualWisdom 4.x at a technical level including entities, topology, the VirtualWisdom appliance, and software and hardware probes such as ProbeSW and ProbeFC8. Successful completion of Product Essentials results in the VIA Product Specialist credential.
The Virtual Instrument Certified Professional (VICP) provides certification on the VirtualWisdom 4.x platform.
VICP VirtualWisdom Administrator: Completion of the VICP VirtualWisdom Administrator course curriculum and exam certifies the student in basic product installation, configuration, and use of VirtualWisdom 4.